This is Part 3 of a multi part tour of the Customer Portal. We will cover how to:

  • Get a login
  • List/Export assets purchased from LDARtools
  • Track assets
  • Check Activated Warranties
  • Check outstanding Orders that need action
  • See what Cores are Due
  • Check what pump warranties have not been activated
  • View Support Case Status
  • Track phx repairs in process
  • Edit User information
  • …and more!

Check Work Orders

  1. Head to then click Support
  2. Login, then click the Work Orders
  3. In the Search dropdown menu, select Show all records.
  4. In the second Search dropdown section, select Product Name, Equals, and SpanBox3 (for example).
  5. Click Go.
  6. A grid will populate with SpanBox3 repair records.

TTP#3 pic1

Additional Filtered Views

There are many different options to view the information in the grid. A list can be found in the Views dropdown menu. Explore around! If you need more guidance, see the Help menu item.

TTP#3 pic2download-technical-tips

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