In an effort to maintain our industry-leading repair and maintenance processes on the fleet of 1,200 phx21s, we are announcing the following updates to our policies.
We will continue to keep our on-site, Level 1 Repair Certifications as the industry standard. Currently, more than 75% of all phx21 (and phx42) issues are resolved on-site WITHOUT having to send the unit in for repairs.
Effective July 1, 2019, our billing rates will be:
Update on the End-of-Life for phx21
On March 29, 2017, we announced the inevitable end-of-life for phx21. With the demise of the TVA1000, the reality of this becomes more real. For instance, the phx21’s certified pump has been in-service and unchanged for 11 years. While we have endeavored to source parts to support repairs until April 1, 2022, it is impossible to anticipate what might happen.
If you would like more information about the Extended Warranty opportunity or if you have any questions, please contact firstname.lastname@example.org.