When to Report an Issue

There has been some confusion on when it is appropriate to order extra parts and when to report issues to the LDARtools Support Team.

Per the Level 1 Tech Pledge that we review in our training each quarter it says, “I will report an issue before doing any repair or replacement inside a phx21 case except when I adjust the LPH2 less than 2 times per week.”

We also encourage each site to maintain a minimum “Keep On Site Kit” to reduce unnecessary downtime due to equipment maintenance.

The image below will help provide clarity.

Once you have reported an issue and followed the steps provided by the LDARtools Support team you may use one of your inventory components to repair the phx21. Any new parts received as a result of the support ticket may then be used to replace your inventory.