LDARtools System Migration & Frequently Asked Questions

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Dear LDARtools Customer,

As we transition to our new store and support portal, we want to address some common questions we’ve received during this move.

 

Why can’t I log in to the new portal yet and what will the new login process look like?

We are currently finalizing site ID mapping and cleaning up user data to ensure history transfers correctly. We expect to open login requests for the new portal soon. When access opens, all logins will be new, but the portal will support Single Sign-On (SSO) through Microsoft or Google — so no separate password to manage. Until the portal reopens, all communications should be handled via email.

 

How do I manage my orders or tickets in the meantime?
Don’t worry—everything is still moving! All updates for support tickets, quotes, and POs are currently being handled via email.

 

Why am I receiving a duplicate PO request?
As we move to the new system, we are resending open quotes to ensure they are properly recorded. Please use the reissued quote when submitting your PO to help us process your order faster.

 

 

Why are shipments delayed / Why are you verifying my address?
To ensure your hardware reaches the correct destination after our data migration, we are double-checking addresses for all active shipments. We appreciate your patience as we perform this one-time verification to prevent errors.

 

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