Partner Spotlight: Congratulating Syensqo on the OCTC Award of Excellence!

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We love seeing our partners thrive, and today we have some incredible news to celebrate! A huge congratulations goes out to the team at Syensqo’s Marietta facility for receiving the prestigious Award of Excellence from the Ohio Chemistry Technology Council (OCTC).

 

Syensqo earned this well-deserved recognition through their unwavering commitment to environmental stewardship and operational reliability. By investing in an advanced database program such as Chateau with its emissions calculations capability and maintaining a robust Leak Detection and Repair (LDAR) program that exceeds both Ohio EPA and USEPA Hazardous Air Pollutant (HAP) standards, the Marietta site achieved an incredible 13.6% reduction in HAP emissions from 2024 to 2025.

 

Here at LDARtools, we are incredibly honored to play a supporting role in their success. As the Syensqo team kindly shared with us this week:

 

“LDARtools was definitely a part of this as you guys make sure that we stay in compliance and confidently generate our emissions.”

 

Providing the hardware, software, and support that empowers our clients to stay compliant, track accurate data, and reach their environmental goals is exactly why we do what we do.

 

Congratulations again to everyone at Syensqo’s Marietta facility on this fantastic milestone. We look forward to continuing to work together to drive continuous improvement and compliance!

 

Want to learn more about the awards? Check out the Ohio Chemistry Technology Council website.

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Independence Day Closure

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Our warehouse in Dickinson will be open Friday July 3, 2026 during normal Friday business hours.

However, please note we will have limited staff during this holiday period, so Support responses may be delayed.

Normal business operations will resume Monday July 6.

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Memorial Day Closure

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In honor of Memorial Day, our Warehouse and Support will be closed Monday, May 25, 2025. We will resume normal business operations on Tuesday, May 26, 2025.
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LDARtools System Migration & Frequently Asked Questions

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Dear LDARtools Customer,

As we transition to our new store and support portal, we want to address some common questions we’ve received during this move.

 

Why can’t I log in to the new portal yet and what will the new login process look like?

We are currently finalizing site ID mapping and cleaning up user data to ensure history transfers correctly. We expect to open login requests for the new portal soon. When access opens, all logins will be new, but the portal will support Single Sign-On (SSO) through Microsoft or Google — so no separate password to manage. Until the portal reopens, all communications should be handled via email.

 

How do I manage my orders or tickets in the meantime?
Don’t worry—everything is still moving! All updates for support tickets, quotes, and POs are currently being handled via email.

 

Why am I receiving a duplicate PO request?
As we move to the new system, we are resending open quotes to ensure they are properly recorded. Please use the reissued quote when submitting your PO to help us process your order faster.

 

 

Why are shipments delayed / Why are you verifying my address?
To ensure your hardware reaches the correct destination after our data migration, we are double-checking addresses for all active shipments. We appreciate your patience as we perform this one-time verification to prevent errors.

 

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Closed for Good Friday

LDARtools will be closed Friday April 3, 2026 in recognition of Good Friday.

 

We will be conducting normal business operations Thursday April 2 and Monday April 6.
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Enhanced Support with Portal and Knowledge Base Overhaul

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To serve you better, we are thrilled to announce we have officially upgraded our support process and Knowledge Base, unifying both under one platform to provide an enhanced support system.

Previously, our ticketing system and Knowledge Base were separate entities, but with this new overhaul, you’re now able create a user account allowing you to view your submitted tickets, check their status in real-time, and see a history of your requests, all while seamlessly being able to search through our articles, announcements, and FAQs. You may also submit a request without an account, if needed.

With this change comes a refreshed look, improved structure, and more intuitive layout designed to help you find answers faster. Knowledge Base articles are now better organized and optimized for both desktop and mobile, simplifying your access to the information you need.

By consolidating these resources, we’re able to improve response times and deliver more accurate solutions, providing enhanced support to improve your experience with us here at LDARtools.

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LDARtools Holiday Closure Schedule

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Our home office and warehouse in Dickinson will be closed and Support will be unavailable on the following days for the Christmas and New Year’s holidays:
    • Wednesday, December 24, 2025
    • Thursday, December 25, 2025
    • Thursday, January 1, 2026
All of our normal business and shipping operations will resume Friday, December 26th, 2025 until we close again for New Year’s Day, but please note we will have limited staff during this holiday period, so Support responses may be delayed on the days we are open through New Year’s.

Have a blessed and safe holiday.

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A New Era for Field Mobility: Chateau Mobile for iOS is Here!

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We are excited to announce a major milestone in our mission to modernize leak detection: Chateau Mobile is now officially available on iOS.

For years, the industry has relied on ruggedized handhelds to manage complex LDAR workflows. While these tools remain the backbone of many programs, we recognize that flexibility and accessibility are paramount in today’s fast-paced environmental compliance landscape.

By bringing the power of Chateau to the iPhone and iPad, we’re putting world-class LDAR management into the hands of more technicians than ever before.

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Chateau Mobile Redesign!

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The updated Chateau Mobile application is now available. The redesign features a modernized interface, improved performance, and simplified field inspection workflows.

Redesign Highlights

Key features of the redesign include:

  • Improved filtering tools for managing components within a tour.

  • A simplified, faster, and more intuitive Post-Inspection workflow.

  • Add via Photo: Technicians can now take a photo of multiple components and quickly create and tag new components directly from the image.

  • Faster device registration with QR code scanning.

  • Increased performance across all devices.

  • iOS Support: Chateau Mobile is now available for iOS devices. Please note that Bluetooth analyzer connections are not currently supported on iOS. Users must manually enter PPM values for M21 inspections on iOS.

Performance Improvements

When compared to the previous version of Chateau Mobile, there are substantial speed improvements across the most frequently used handhelds:

New Training Material

Training resources for the new Chateau Mobile redesign are available. We recommend that you have your Technicians watch the applicable “What A Technician Needs to Know” tutorial video before installing the new App.

Updating Chateau Mobile (Google Play)

Depending on your Google account, Chateau Mobile may not automatically update. Please follow the steps below to update your handheld so you can take advantage of this redesign. Please check in your data before updating Chateau Mobile.

  1. In the Google Play Store, click the circular profile button in the upper-right portion of the screen.
  2. Select Manage Apps & Device.
  3. Under the Manage tab, filter by “Installed” and “Updates Available.”
  4. Click Update.
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Chateau Porches Webinar: Audit Smarter, Not Harder

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We’re excited to announce a special session with Corinne Johnson, who will be providing a deeper look into Chateau Porches.
In this webinar, Corinne will demonstrate how the Porches feature in LDARtools’ Chateau helps you streamline compliance, improve efficiency, and get the most out of your database.
Join her on Wednesday, October 15 at 1:00 pm CDT. For more information on this webinar, on any other questions, contact sales@ldartools.com.
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