LDARtools will be closed Monday September 7, 2025 in recognition of Labor Day.
We will be conducting normal business operations Friday September 4 and Tuesday September 8.
Effective Monday August 17, 2026, LDARtools will no longer be using TalentLMS as our learning management system. Going forward, all LDARtools certification courses will be available via our new Odoo Customer Portal.
If you are a current user of our previous portal, and do not already have access to the new platform, please see our Acquiring Online Training Credentials knowledge base article for updated instructions on acquiring access. Once you have access, or if you have access already, please refer to the revised Complete Online Training article for information on accessing courses.
If you currently have a valid phx42 Level 1 certification, you do not have to retake the course until your next expiration date.
Please take time this week to gain access to the new Customer Portal, and download any necessary TalentLMS certification records.
If you have any questions, please contact us at support@ldartools.com.
Administrators in Chateau can now search for and assign users from other organizations to their databases directly in Majordomo by entering the user’s exact email address.
This is an important update that saves previous time for the administrators.
We love seeing our partners thrive, and today we have some incredible news to celebrate! A huge congratulations goes out to the team at Syensqo’s Marietta facility for receiving the prestigious Award of Excellence from the Ohio Chemistry Technology Council (OCTC).
Syensqo earned this well-deserved recognition through their unwavering commitment to environmental stewardship and operational reliability. By investing in an advanced database program such as Chateau with its emissions calculations capability and maintaining a robust Leak Detection and Repair (LDAR) program that exceeds both Ohio EPA and USEPA Hazardous Air Pollutant (HAP) standards, the Marietta site achieved an incredible 13.6% reduction in HAP emissions from 2024 to 2025.
Here at LDARtools, we are incredibly honored to play a supporting role in their success. As the Syensqo team kindly shared with us this week:
“LDARtools was definitely a part of this as you guys make sure that we stay in compliance and confidently generate our emissions.”
Providing the hardware, software, and support that empowers our clients to stay compliant, track accurate data, and reach their environmental goals is exactly why we do what we do.
Congratulations again to everyone at Syensqo’s Marietta facility on this fantastic milestone. We look forward to continuing to work together to drive continuous improvement and compliance!
Want to learn more about the awards? Check out the Ohio Chemistry Technology Council website.
We created this image as a tribute to the special work that was done by everyone in getting Chateau deployed to the ExxonMobil Cowboy facility. And it helps to remind us that, when it comes to Chateau, ExxonMobil, and LDAR, we are all Cowboys!
YippeeYayHa!
P.S. This image has also become a sticker, so if you would like one, just say the word!
Our warehouse in Dickinson will be open Friday July 3, 2026 during normal Friday business hours.
However, please note we will have limited staff during this holiday period, so Support responses may be delayed.
Normal business operations will resume Monday July 6.
In honor of Memorial Day, our Warehouse and Support will be closed Monday, May 25, 2025. We will resume normal business operations on Tuesday, May 26, 2025.
Dear LDARtools Customer,
As we transition to our new store and support portal, we want to address some common questions we’ve received during this move.
Why can’t I log in to the new portal yet and what will the new login process look like?
We are currently finalizing site ID mapping and cleaning up user data to ensure history transfers correctly. We expect to open login requests for the new portal soon. When access opens, all logins will be new, but the portal will support Single Sign-On (SSO) through Microsoft or Google — so no separate password to manage. Until the portal reopens, all communications should be handled via email.
How do I manage my orders or tickets in the meantime?
Don’t worry—everything is still moving! All updates for support tickets, quotes, and POs are currently being handled via email.
- Support: support@ldartools.com
- Orders: store@ldartools.com
- You can also submit hardware requests without a login here: portal.ldartools.com/helpdesk.
Why am I receiving a duplicate PO request?
As we move to the new system, we are resending open quotes to ensure they are properly recorded. Please use the reissued quote when submitting your PO to help us process your order faster.
Why are shipments delayed / Why are you verifying my address?
To ensure your hardware reaches the correct destination after our data migration, we are double-checking addresses for all active shipments. We appreciate your patience as we perform this one-time verification to prevent errors.
LDARtools will be closed Friday April 3, 2026 in recognition of Good Friday.
We will be conducting normal business operations Thursday April 2 and Monday April 6.
Regulators are increasingly looking for “visual proof” of a leak’s location to ensure the correct component was tagged and repaired.
Our new “images added to Leak Reports” feature in Chateau enables field technicians to capture and attach visual evidence (site photos) directly to leak records within the database.
This enhancement improves compliance by providing definitive proof of leak locations and successful repairs as the industry shifts towards digital documentation to avoid readings being recorded without a technician being at the component.
Quality & Information Security
