Enhanced Support with Portal and Knowledge Base Overhaul

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To serve you better, we are thrilled to announce we have officially upgraded our support process and Knowledge Base, unifying both under one platform to provide an enhanced support system.

Previously, our ticketing system and Knowledge Base were separate entities, but with this new overhaul, you’re now able create a user account allowing you to view your submitted tickets, check their status in real-time, and see a history of your requests, all while seamlessly being able to search through our articles, announcements, and FAQs. You may also submit a request without an account, if needed.

With this change comes a refreshed look, improved structure, and more intuitive layout designed to help you find answers faster. Knowledge Base articles are now better organized and optimized for both desktop and mobile, simplifying your access to the information you need.

By consolidating these resources, we’re able to improve response times and deliver more accurate solutions, providing enhanced support to improve your experience with us here at LDARtools.

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LDARtools Holiday Closure Schedule

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Our home office and warehouse in Dickinson will be closed and Support will be unavailable on the following days for the Christmas and New Year’s holidays:
    • Wednesday, December 24, 2025
    • Thursday, December 25, 2025
    • Thursday, January 1, 2026
All of our normal business and shipping operations will resume Friday, December 26th, 2025 until we close again for New Year’s Day, but please note we will have limited staff during this holiday period, so Support responses may be delayed on the days we are open through New Year’s.

Have a blessed and safe holiday.

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A New Era for Field Mobility: Chateau Mobile for iOS is Here!

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We are excited to announce a major milestone in our mission to modernize leak detection: Chateau Mobile is now officially available on iOS.

For years, the industry has relied on ruggedized handhelds to manage complex LDAR workflows. While these tools remain the backbone of many programs, we recognize that flexibility and accessibility are paramount in today’s fast-paced environmental compliance landscape.

By bringing the power of Chateau to the iPhone and iPad, we’re putting world-class LDAR management into the hands of more technicians than ever before.

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Chateau Mobile Redesign!

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The updated Chateau Mobile application is now available. The redesign features a modernized interface, improved performance, and simplified field inspection workflows.

Redesign Highlights

Key features of the redesign include:

  • Improved filtering tools for managing components within a tour.

  • A simplified, faster, and more intuitive Post-Inspection workflow.

  • Add via Photo: Technicians can now take a photo of multiple components and quickly create and tag new components directly from the image.

  • Faster device registration with QR code scanning.

  • Increased performance across all devices.

  • iOS Support: Chateau Mobile is now available for iOS devices. Please note that Bluetooth analyzer connections are not currently supported on iOS. Users must manually enter PPM values for M21 inspections on iOS.

Performance Improvements

When compared to the previous version of Chateau Mobile, there are substantial speed improvements across the most frequently used handhelds:

New Training Material

Training resources for the new Chateau Mobile redesign are available. We recommend that you have your Technicians watch the applicable “What A Technician Needs to Know” tutorial video before installing the new App.

Updating Chateau Mobile (Google Play)

Depending on your Google account, Chateau Mobile may not automatically update. Please follow the steps below to update your handheld so you can take advantage of this redesign. Please check in your data before updating Chateau Mobile.

  1. In the Google Play Store, click the circular profile button in the upper-right portion of the screen.
  2. Select Manage Apps & Device.
  3. Under the Manage tab, filter by “Installed” and “Updates Available.”
  4. Click Update.
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Chateau Porches Webinar: Audit Smarter, Not Harder

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We’re excited to announce a special session with Corinne Johnson, who will be providing a deeper look into Chateau Porches.
In this webinar, Corinne will demonstrate how the Porches feature in LDARtools’ Chateau helps you streamline compliance, improve efficiency, and get the most out of your database.
Join her on Wednesday, October 15 at 1:00 pm CDT. For more information on this webinar, on any other questions, contact sales@ldartools.com.
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Closed for Labor Day

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LDARtools will be closed Monday September 1, 2025 in recognition of Labor Day.

We will be conducting normal business operations Friday August 29 and Tuesday September 2.

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Introducing the New Probe Design: Tougher, Smarter, Field-Tested

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We’re excited to unveil the latest evolution in our probe lineup — a next-generation design that’s built to outperform and outlast.

  • Stronger Than Ever: Engineered with rugged materials, this probe is tougher and more durable than V2, making it ready for the harshest conditions.
  • Simplified Maintenance: Say goodbye to downtime. Our new design is easier to repair than previous models, with streamlined access to the sample tubing.
  • Field-tested and tech-approved, this model has already proven itself where it counts — in real-world use.

This is the probe you’ve been waiting for.

 
v3 Probes will begin shipping with new phx42s purchased after 7/15/25. If you currently have an older model and would like to upgrade, contact sales@ldartools.com. 

 

The future of durability is here.

Comparison of our new v3 probe and previous v2 model.

For repair procedures, scan below or click here.

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Expanding Our Partnership with ExxonMobil

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This quarter, we reached a significant milestone we’re incredibly proud of: officially onboarding our 16th Chateau database for ExxonMobil, further expanding our role as a trusted partner in their LDAR initiatives.

 

This milestone is a testament to the strong relationship we have built, and our unwavering commitment to providing a reliable, effective LDAR solution. Working with a company of ExxonMobil’s scale requires robust and scalable software, and we have proven time and again our Chateau platform is up to the challenge.

 

We understand the complexities of LDAR management for large-scale operations. Our team is dedicated to providing the support and expertise needed to ensure seamless integration and maximum efficiency. This achievement with ExxonMobil reinforces our position as the go-to provider for complex database solutions. We are excited to continue this partnership and help drive success for all our clients.
ExxonMobil
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Memorial Day Closure

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In honor of Memorial Day, our Warehouse and Support will be closed Monday, May 26, 2025. We will resume normal business operations on Tuesday, May 27, 2025.

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Closed for Good Friday

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LDARtools will be closed Friday April 18, 2025 in recognition of Good Friday.

 

We will be conducting normal business operations Thursday April 17 and Monday April 21.
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