phx42 Operations Update: Service Interruption Resolution
We recently encountered an issue with some phx42 units due to an update on 7/14/2024 of a third party tool used for sending settings.
This update started truncating decimal places for numbers controlling temperature compensation, which has the potential to impact flame stability and make drift assessments challenging. We have identified and resolved the problem.
Immediate Action Required:
For SpanBox Users:
Ensure your SpanBoxes are online using the Test Network Connection feature before calibration. If you have already calibrated and are unsure if your SpanBox was online at the time, connecting with the phxApp and running a self-check as soon as practical is advised.
For Non-SpanBox Users:
Run a self-check as soon as practical.
We sincerely apologize for the inconvenience and understand its impact. We are committed to implementing preventative measures to avoid future occurrences by transitioning away from this third party tool to a service with which we maintain and can control updates.
Thank you for your understanding and cooperation.
