What’s a phx21 log/calibration File?

When connected to a datalogger, phx21 logs all systems vitals every 2 seconds. We use this to diagnose problems in the analyzer.

When should I send a log file to LDARtools?

Anytime you are having a problem with a phx21. Some examples: H2 supply running out, Battery not lasting all day, condensation, calibration problems, drift problems, ignition problems, unexplained flameouts or anytime you have to open the case for any reason.

I am pretty sure that I know what the problem is, why should I send the Log file?

For one, it’s diagnostic confirmation. Before you start changing expensive parts, the experts at LDARtools can confirm that you are about to actually fix the problem. Secondly, it’s a great time to get a system check on your machine. Thirdly, it is an opportunity for LDARtools to learn about what is happening in the field with phx21. We like to see what is failing- it helps us improve our products.

I used multiple dataloggers, which one should I get the log file from?

As the file is created in real time, LDARtools will need the file from the datalogger that was connected at the time of the issue. For example, if the issue occurred during calibration or drift, we will need the Log file off the calibration datalogger or spanbox3.

What kind of information does the log file contain?

Once the Raw file is converted in our software to a meaningful format you will get a table for the ignition cycle.

There is a lot of data collected by the phx21 log and it can be very valuable.

How do I send LDARtools a log file?

The process is very easy. Attach your datalogger to a PC and report an issue at LDARtools.com under support.

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