LDARtools Employee Spotlight: Kilian Regan

Initially, Kilian Regan joined us as a Production Technician. He brought with him an analytical and science-based background coupled with on-site industrial experience in an ExxonMobil refinery.

With his credentials, he transitioned to the Software Support team after a few weeks. Kilian’s experience building and troubleshooting phx21s will help when testing our software as both products work hand-in-hand.

“I’m really excited about testing and learning about our new software like Chateau and the in-development Freedom,” Kilian says. “I’m looking forward to helping the Software Development team and picking up more software skills along the way.”

When he isn’t working, Kilian fishes, plays extreme sports, and enjoys traveling. His greatest adventure so far: diving the Great Barrier Reef.

Kilian

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LDARtools Employee Spotlight: Steve Magnan

Steve Magnan, one of our Production Technicians, has a collection of interesting occupations:

  • Starbucks Barista
  • Combat Engineer with the Army National Guard
  • Certified Firefighter
  • LDAR Field Equipment Technician

Clearly, he can do anything he sets his mind to. So what made him join the LDAR Think Tank? “LDARtools is one of the best companies I’ve worked for,” says Steve. “We’re innovative and spearheading the LDAR field. Who doesn’t want to be a part of ‘the tip of the spear’?”

He now builds phx21s and is looking forward to LDARtools’ next project: “I know it’ll be spectacular because we’re the best in the business,” he says.

On his off days, Steve is at his favorite and most important job yet: a father.

steve

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Join LDARtools in Building Chateau!

LDARtools is developing Chateau, a state-of-the-art LDAR Management Program, and we need your help. Completing our survey will tell us what you want in your LDAR application.

Subject: Managing Multiple DOR Rules

Note: Estimated time to complete survey: 10 minutes.

Please click the button below to see the survey form:

survey_button2If you want to play a bigger role in designing the next generation of LDAR software, join the LTI Design Team:

Signupnow2

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A Timely Tech Tip from LDARtools

Do NOT attach the H2 Fill Adapter to the Probe Port! This will lead to a costly repair.

No_H2_in_Probe_PortTo avoid this scenario, follow these precautions:

probe cap-101792-edited
Keep a Probe connected to the device at all times. Keep the H2 Fill Cap in place at all times
(Except, of course, when you’re filling the phx21 with Hydrogen).

For information on the proper use of your phx21, please refer to the phx21 User Manual.

You can download a copy of the phx21 User Manual from our website or request a physical copy by sending an email to sales@ldartools.com or calling 1-877-788-1110 x6.

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LDARtools Training Seminar & Fall Fest 2015

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IT’S THAT TIME of year again!

We are excited to announce that our Fall Festival will be on Friday, November 13th from 11am – 3pm. We will have food trucks, skeet shooting, tons of prizes and tons of fun!

NEW THIS YEAR! Thursday, 11/12 8-5 pm

We are introducing a new training seminar that covers basic phx21 operations, monitoring interface with phx21, phx21 level 1 repair and calibration. Breakfast and lunch will be included. We are offering the training seminar for FREE, with one limitation: only 2 people per site/facility will be admitted.

RSVP or enquire for more details: sales@ldartools.com. Hope to see you all there!

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Good Luck, Derrick!

Everyone in LDARtools is integral to how we do things.

Occasionally, however, we have to say good-bye to a beloved member of our small family.

Derrick Mauk is a veteran of the LDAR industry. He’s been with us for 2 years. Before joining LDARtools, he had 18+ years of experience spinning tags and monitoring components. He’s now the Director of Quality Control and Training for Summit Inspections and we wish him all the best.

Our once Special Projects Manager, Derrick recalls that the best souvenirs he’s taking with him are the memories (that and a small “Sriracha 2 Go” bottle from Jeremy):

“The best story I can remember is the one where we had a bobcat wandering around and reducing the Chateau’s chicken population. That or being LDARtools’ official bodyguard during the tradeshows we go to.”

It’s been a great several years, Derrick, and though we’re sad to see you go, we’re happy for you.

Derrick-1

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Quick Guide to LDARtools Software Support

The Report a Software Issue button on the LDARtools website (www.ldartools.com) gets help quicker!

Software_Issue

One Way The Ideal Way
Step 1 Software issue occurs. Software issue occurs.
Step 2 You call LDARtools support. You go to LDARtools.com and report the issue by filling out the form completely.
Step 3 Your support contact will gather more information about the issue. Your issue is assigned to a support team member.
Step 4 Your issue is assigned to a support member. Based on your web report we will try to replicate the issue.
Step 5 Since it’s a different person handling your case, they’ll try to gather as much information as possible to replicate the issue.

This creates a lot of back and forth.

 The team member will pass on their findings to the software developers.

They will then issue a fix.
Step 6 The support team member will try to replicate the issue. The issue is fixed!
Step 7 The team member will pass on their findings to the software developers.

They will then issue a fix.
Step 8 The issue is fixed!

Completing the Report Issue form will enable us to get straight to the solution.

To maximize the benefit, keep these things in mind while filling out the form:

In the Issue Details field:

  • What were you trying to do when the problem occurred? Be specific!
  • What happened? Did an error message pop up? Is any data missing or different?
  • What other factors that may have contributed to the issue? What other things were going on that may have contributed to the issue?

In the Steps to Reproduce the Error field:

  • How did it happen? What were you doing when the issue appeared? We’ll try to retrace your steps to resolve the issue.

Our goal here is to get you back on your feet as soon as possible. Using the website to report your issue (and following our tips) can help us give you the best support experience we can provide.

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The LDARtools Journey: Our Memories and Milestones

Our experiences have shaped who we are today. We’d like to share some of LDARtools’ great memories of our nearly-a-decade long service to you:

  1. June 2007 – FECrystal receives Class 1 Division 2 certification (ensuring it’s intrinsically-safe) in as little as 8 months and installed for the first customer 3 months later.
    c2
  2. September 2008 – The phx21 makes its grand debut at ISA in San Antonio. It took a short 11 months for the phx21 intrinsic safety certification and 3 months for its first installation.
    phx21_debut
  3. January 2011 – Environmental Analytics is sold. LDARtools becomes a real company.
  4. February 2014 – LDARtools releases LTI Mobile, the lightning-fast Windows Mobile LDAR application.
    LTI_Mobile
  5. Oct 2014 – Chateau is conceived from the LTIFramework design that had been started earlier in January.

There are a lot more interesting moments in LDARtools’ history.

Here’s to many more milestones throughout the coming years!

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LDARtools is out and about: France and Italy

Taking a breather is important. Marian Regan, LDARtools’ UI/UX Designer, did so in grand fashion by visiting Italy and France. With her batteries recharged, she’s ready to jump back into making Chateau better and better.

Here’s Marian representing LDARtools overseas:

LDARtools_Notre_DameHope you had fun Marian! Welcome back!

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LDARtools Software Support: We are here to help!

We’re all familiar with Murphy’s Law: Anything that can go wrong, will go wrong. Because of the variety of software & hardware configurations, bugs are inevitable. For times like these, LDARtools created a very efficient Software Support process.

Following this process will enable our Software Support Team to respond more quickly.

Here’s how you can report an issue:

Step 1 Go to www.LDARtools.com, then click Support.
Step 2 Click the Report a Software Issue button.
Support_section
Step 3 Complete the Report Issue form, then click Submit.
A Software Support Team member will contact you shortly via email or a phone call.
If you have not been contacted after 30 minutes of submitting your support case, please call 877-788-1110 Ext. 1 or email support@ldartools.com.

Asked what to expect after submitting a report, Mike Anders, our Technical Support Manager says:

“The initial contact does not always resolve the issue, but it sets the base line of communication to provide initial troubleshooting steps. We can then reach out to gather more information as necessary.”

Reporting bugs through the Software Support process makes it easier for us to help get you up and running.

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