Team Growth Continues: New Roles and Members

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After four rewarding years at LDARtools as a Sales & Marketing Assistant and Chateau Onboarding Coordinator, we are excited to announce Tori Duran will transition to a new role on our Customer Support team.

Team member Tori Duran

Tori Duran

“Over the past four years, I’ve had the privilege of working closely with our new clients and Sales & Marketing team, helping streamline the onboarding experience, and contributing to our sales and marketing efforts. I am eager to bring this deep familiarity with our products and customer needs into the support role, where I can continue helping our users succeed.” – T. Duran

Filling Tori’s shoes in the sales, marketing, and onboarding role will be our latest addition to the team here at LDARtools, Casey Dervay.

Team member Casey Dervay

Casey Dervay

Joining LDARtools in September, Casey holds a bachelor’s degree in finance from Baylor University. Outside of LDARtools, Casey is a freelance dance choreographer and instructor, as well as a professional video editor (please go watch Fr. David Michael’s videos and pray we can make some more). She is also working towards an advanced technical certificate in artificial intelligence foundations.

Off the clock, Casey is usually found coffee in hand, catching a sunrise, studying a foreign language, or volunteering at church. She is passionate about evangelizing, serving, and pouring into the youth.

All of us here at LDARtools are excited for what Tori and Casey will bring to their respective departments, and how they will continue to help serve our customers and grow our business.

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Closed for Labor Day

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LDARtools will be closed Monday September 7, 2025 in recognition of Labor Day.

We will be conducting normal business operations Friday September 4 and Tuesday September 8.

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LDARtools Employee Spotlight: Lisa Brannon

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We hope you will join us in celebrating one of the members of our customer support team, Lisa Brannon, one of our Client Success Specialists.

Since starting her career in 2012, she has held a variety of roles which have provided her experience in LDAR databases, technician field work, QA/QC, database auditing, and reporting. Today, she draws on that experience in her role as a Client Success Specialist, helping customers with their Chateau experience.

When asked what she likes best about joining our team at LDARtools, she said, “What I love most about working at LDARtools is the conscious focus on continually improving our product and processes, as well as the opportunity to build real relationships with our customers. It’s a culture of support, both for the team and for the people we serve.”

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Partner Spotlight: Congratulating Syensqo on the OCTC Award of Excellence!

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We love seeing our partners thrive, and today we have some incredible news to celebrate! A huge congratulations goes out to the team at Syensqo’s Marietta facility for receiving the prestigious Award of Excellence from the Ohio Chemistry Technology Council (OCTC).

 

Syensqo earned this well-deserved recognition through their unwavering commitment to environmental stewardship and operational reliability. By investing in an advanced database program such as Chateau with its emissions calculations capability and maintaining a robust Leak Detection and Repair (LDAR) program that exceeds both Ohio EPA and USEPA Hazardous Air Pollutant (HAP) standards, the Marietta site achieved an incredible 13.6% reduction in HAP emissions from 2024 to 2025.

 

Here at LDARtools, we are incredibly honored to play a supporting role in their success. As the Syensqo team kindly shared with us this week:

 

“LDARtools was definitely a part of this as you guys make sure that we stay in compliance and confidently generate our emissions.”

 

Providing the hardware, software, and support that empowers our clients to stay compliant, track accurate data, and reach their environmental goals is exactly why we do what we do.

 

Congratulations again to everyone at Syensqo’s Marietta facility on this fantastic milestone. We look forward to continuing to work together to drive continuous improvement and compliance!

 

Want to learn more about the awards? Check out the Ohio Chemistry Technology Council website.

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Independence Day Closure

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Our warehouse in Dickinson will be open Friday July 3, 2026 during normal Friday business hours.

However, please note we will have limited staff during this holiday period, so Support responses may be delayed.

Normal business operations will resume Monday July 6.

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Tech Tip: phx42 Charger Care

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Some sites report frustration with the reliability of the phx42 charger, while many other sites experience no frustration at all.

We process hundreds of phx42s through our repair lab with virtually no failures of this part.

The current charger connector is  an off-the-shelf industry standard PVC-jacketed wire with added strain relief and a very high-quality aerospace connector.  We don’t believe there is a better option available.

For best results follow these simple procedures:

  1. Only remove the charger by grasping the silver charger connector.
  2. Don’t…
    1. …pull on the cord to remove the charger.
    2. …pull on the cord to move the phx42.
    3. …move, un-stack, re-stack, or disturb the phx42s when they are connected to the charger.
  3. Due to location of the charger port, the Bluetooth® antenna may interfere with removing the charger connector when using your right hand (a). You can use your left hand (b) or rotate the phx42 180° to allow easier access (c).

phx42 charger handling methods

If you have to replace a broken charger, please keep these things in mind:

  1. If this is a problem for your site, we recommend you keep one or two spares on hand.
  2. New chargers cost $325.92.
  3. Refurbished chargers only cost $101.71. This requires you return the broken one to us so we can refurbish if for the next user!

In you need to address a damaged charger, please submit a hardware issue via the Customer Portal.

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Memorial Day Closure

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In honor of Memorial Day, our Warehouse and Support will be closed Monday, May 25, 2025. We will resume normal business operations on Tuesday, May 26, 2025.
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Customer Support Driven by Expertise, Innovation, and People

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In the high-stakes world of Leak Detection and Repair (LDAR), data gaps and system errors aren’t just inconveniences, they are compliance risks. This is why the Customer Support team at LDARtools has built a reputation which goes far beyond typical “software support.”

What makes them the best in the business? It isn’t just their fast response times, but also a combination of “in-the-trenches” expertise and a culture valuing innovation as much as it values people.

 

1. They’ve Walked a Mile in Your Steel-Toes

LDARtools wasn’t built in a vacuum by people who have never seen a refinery. The company was founded on decades of field experience, and that DNA is woven into the customer support team. When you reach out, you’re talking to people who understand the frustration of a software glitch or a data syncing issue in the middle of a deadline. They don’t just read from a script; they provide practical, real-world solutions based on industry knowledge.

 

2. A Culture of Problem-Solvers

To get a job on the customer support and training team, applicants have to demonstrate more than just “tech-savviness.” They are vetted for their creativity and ability to think through complex logic. This ensures the person on the other end of the line is a natural problem solver understanding how digital ecosystems work together to solve environmental challenges.

 

3. Proactive, Not Just Reactive

While most teams wait for a ticket to be filed, the LDARtools team is often working for you while you sleep. By monitoring system performance and analyzing data trends, they can identify potential bottlenecks and push out software tweaks or updates before they impact your workflow.

 

4. A Suite of Support Resources

They’ve built an entire ecosystem to ensure you’re never left in the dark.

  1. Chateau Onboarding: Dedicated specialists who help migrate your data and customize your database structure for a seamless transition.
  2. The Knowledge Base: An extensive library of digital manuals, “how-to” videos, and FAQs available 24/7.
  3. Regulatory Alignment: A team that stays ahead of the curve, ensuring software updates will reflect the latest 2026 regulations when you are ready to implement them.

 

The Verdict

At the end of the day, a platform is only as good as the team standing behind it. Whether it’s providing a rapid solution over a call or updating Chateau to handle complex reporting requirements, LDARtools treats every support request like a mission-critical operation.

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LDARtools Holiday Closure Schedule

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Our home office and warehouse in Dickinson will be closed and Support will be unavailable on the following days for the Christmas and New Year’s holidays:
    • Wednesday, December 24, 2025
    • Thursday, December 25, 2025
    • Thursday, January 1, 2026
All of our normal business and shipping operations will resume Friday, December 26th, 2025 until we close again for New Year’s Day, but please note we will have limited staff during this holiday period, so Support responses may be delayed on the days we are open through New Year’s.

Have a blessed and safe holiday.

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Happy Thanksgiving!

Our home office and warehouse in Dickinson will be closed and Support will be unavailable on Thursday November 27th and Friday November 28th, 2025 for the Thanksgiving holiday. We will be back on Monday, December 1st, 2025.
Have a blessed and safe holiday.
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