phx42 Operations Update: Service Interruption Resolution

,
We recently encountered an issue with some phx42 units due to an update on 7/14/2024 of a third party tool used for sending settings.

 

This update started truncating decimal places for numbers controlling temperature compensation, which has the potential to impact flame stability and make drift assessments challenging. We have identified and resolved the problem.

 

Immediate Action Required:

 

For SpanBox Users:
Ensure your SpanBoxes are online using the Test Network Connection feature before calibration. If you have already calibrated and are unsure if your SpanBox was online at the time, connecting with the phxApp and running a self-check as soon as practical is advised.

 

For Non-SpanBox Users:
Run a self-check as soon as practical.

 

We sincerely apologize for the inconvenience and understand its impact. We are committed to implementing preventative measures to avoid future occurrences by transitioning away from this third party tool to a service with which we maintain and can control updates.

 

Thank you for your understanding and cooperation.
/by

Business Operations Update for Wednesday, July 10th

Our home office and warehouse in Dickinson have resumed normal business operations.

We are available for customer drop off and pick up. If they are in stock, items ordered by noon can ship today.

Phone service is still spotty, but Hardware and Software Support are available.

/by

Business Operations Update for Tuesday, July 9th

Our home office and warehouse in Dickinson are open until 4:00 PM today (Tuesday, July 9th), but our internet is down and our phone service is spotty.

We are available for customers to drop off or pick up orders, but shipping will be difficult until our internet service is restored. Support and Store responses might be delayed. We will be answering emails as quickly as we can.

You can also call 887-788-1110 (Repair – Ext 5, Sales – Ext 2, Software Support – Ext 1 and Warehouse – Ext 6), but because our phone service is spotty, you may need to leave a message.

/by

Severe Weather Alert for Monday, July 8th

Due to Hurricane Beryl, our home office and warehouse in Dickinson will be closed Monday, July 8th.

Support responses might also be delayed.

We will provide updates regarding Tuesday by 5:00 PM tomorrow.

/by

17th Brownie Celebration – Thank you!

Thank you all for participating in our 17th Brownie Celebration.

This was all possible because we had NO phx21s or phx42s in our repair lab due to our experienced Level 1 Certified Repair Techs, enhanced automated support system, and improved technician training methods.

We also want to give special acknowledgement to the extraordinary work of Anthony, Warren, and Scott in our repair lab.

/by

B.L.E.W.S. 2024 Symposium

Sponsored by LDARtools, the B.L.E.W.S. 2024 Symposium is set to be a worthwhile destination for ongoing environmental education and networking opportunities in the environmental sector. This must-attend, professional event will focus on a variety of subjects, including but not limited to:

  • Regulatory Updates

  • Dos and Don’ts of LDAR and BWON

  • Peer-to-Peer Networking

The symposium will also be hosting an expert Q&A panel.

Check out blews.net to register today and learn more.

/by

Chateau Drain Inspection Features

,

If you have drains in your component inventory, it’s now time to see how conveniently you can manage them in Chateau!

You simply add potential reasons for failed drain inspections in AvoType, under Settings > Picklists, Category=Inspections. Remember to reorganize the rank so the most frequently chosen options will appear at the top.

Now, when you fail an AVO inspection on a drain, you can choose the reason for failure here.

After Checking In, you can find it in the inspection record:

Please inquire at support@ldartools.com if you are interested in learning more about how to manage drain inspections in Chateau.

/by

17th Brownie Celebration – No phxs in for Repair

On February 22, 2024, there were NO phx21s or phx42s in our repair lab.

Thank you to all the phx21 and phx42 Level 1 Techs and users. As a result of continued teamwork and diligence, this is all possible. We hope you’ll be a part of this celebration!

Click here to RSVP by March 20th.

You can also email brownie@ldartools.com to RSVP.

Please include “Brownie Celebration RSVP” in the email subject line, and also provide the following information in the body of your email:

 

City, State  ZIP
Street Address Line 1
Street Address Line 2
Complete shipping address (cannot be a PO Box)
Email address
First and Last Name
Site ID or Company Name
Number of phx21 and phx42 friends at your celebration (48 max)

 

Thank you again to all the phx21 and phx42 Level 1 Techs and users.

 

The link is active until March 20, 2024
/by

117 Chateau Databases In Use

,

In 2023, we closed out the year with 117 Chateau Databases in use, including full-scale LDAR management, Cal5.0 support, and ongoing SmartFlag projects.

Join us in celebrating this pivotal moment as we continue to redefine industry standards and create products that support our customers and their LDAR programs.

/by

Winter Weather Advisory for 1/16 – 1/17/2024

Due to winter weather in the Houston area on Tuesday 1/16 and Wednesday 1/17, please call 877-788-1110 x 6 before coming to the office to pick up or drop off.

/by