There has been some confusion on when it is appropriate to order extra parts and when to report issues to the LDARtools Support Team.

Per the Level 1 Tech Pledge that we review in our training each quarter it says, “I will report an issue before doing any repair or replacement inside a phx21 case except when I adjust the LPH2 less than 2 times per week.”

We also encourage each site to maintain a minimum “Keep On Site Kit” to reduce unnecessary downtime due to equipment maintenance.

The image below will help provide clarity.

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Jordan Birmingham is an artist working on state-of-the-art equipment.

He is a paratrooper vet who went on to graduate from San Jacinto College with an Associate’s Degree in Fine Arts and Applied Art Design. Afterwards, Jordan got a scholarship and studied Art at the University of West Bohemia at the Czech Republic. “I stayed there for a semester and received a certificate in Printmaking,” he says. “I am currently pursuing my Bachelor of Arts in Humanities.”

As far as mechanical chops go, Jordan worked at bicycle shops for 7 years until he found a job at Laser Key Products. “There I worked as a software tester, calibrator, and quality control technician,” says Jordan. His experiences allow him to work on both our hardware and software products as necessary. “I hope my background in knowing both mechanical processes and software will lead me to help LDARtools integrate and streamline our products” he says.

On the weekends, Jordan enjoys making unique art projects, specifically Lichtenberg fractals, turning wood into one of a kind pieces of art. He also loves cooking for his lovely wife Terra (who he has been married to for 5 years), hunting, camping and going to the river to relax.

Aaron Keele is the newest member of the amazing Software Development Team here at LDARtools. A graduate of the University of Houston in Applied Mathematics, he has worked at large oil and gas companies like Shell, Marathon, and Puget Sound Energy. As far as Aaron’s programming chops go: “My background is in Java and .NET software design and development in ETRM (Energy Trading and Risk Management),” he says.

Right now, he’s using his impressive development skills and infrastructure knowledge to help develop our software products and streamlining our processes.

When asked how he likes working for LDARtools so far, he says that “it’s been a refreshing change of pace from working in downtown Houston and/or traveling for most of my career. The office is 10 minutes from my house!” Aaron also explains that working with the LDAR Think Tank is markedly different from his time with large multinational corporations. “[At bigger companies] there is a large bureaucracy and things move slowly. I enjoy working with a small team of talented people in an environment where we can work in a truly agile fashion,” he says.

We’re happy to have you here too, Aaron. Welcome to the family!

This is Part 1 of a multi part tour of the Customer Portal. We will cover how to: Get a login, List/Export assets purchased from LDARtools, Track assets, Check Activated Warranties, Check outstanding Orders that need action, See what Cores are Due, Check what pump warranties have not been activated, View Support Case Status, Track phx repairs in progress, Edit User information, and more!

Step 1 – Creating a Login

Head to LDARtools.com, then click Support. Click the link to create a login.

Step 2 – Login

After your login is created, go to the same page and login using your email address and password.

Step 3 – List Assets

Once you have logged in to your account, click Assets.

Then click Show All.

Optional Search is also available.

To export selected desired records: click Actions, then click Export. A self-explanatory wizard will help you download your selected records in many different formats.