We’re all familiar with Murphy’s Law: Anything that can go wrong, will go wrong. Because of the variety of software & hardware configurations, bugs are inevitable. For times like these, LDARtools created a very efficient Software Support process.

Following this process will enable our Software Support Team to respond more quickly.

Here’s how you can report an issue:

Step 1	Go to www.LDARtools.com, then click Support.
Step 2	Click the Report a Software Issue button.
Step 3	Complete the Report Issue form, then click Submit.
	A Software Support Team member will contact you shortly via email or a phone call.
	If you have not been contacted after 30 minutes of submitting your support case, please call 877-788-1110 Ext. 1 or email support@ldartools.com.

Asked what to expect after submitting a report, Mike Anders, our Technical Support Manager says:

Reporting bugs through the Software Support process makes it easier for us to help get you up and running.

Greetings!

The phx21 Refresher Award Project is designed to award $25 Gift Cards to our phx21 friends who agree with us about the best way to manage their phx21s.

To participate in the project, you will need to create an account and log onto our training website. We want to make sure that you can join in the fun.

To register on our Training website (Litmos) and answer the Questionnaire there:

Note: We recommend completing the questionnaire on your computer. Smart phones (especially older ones) may experience long load times without a strong and stable Internet connection.

We’d like this process to be fun. If you have any questions or concerns, please email phx21refresher@ldartools.com.

Best Regards,

Rex Moses / President and CEO

LDARtools is pleased to announce that we have finalized an agreement with Environmental intellect (Ei) to become a reseller of their innovative LDAR software.

Starting today, the LDAR industry can purchase Ei’s hardware and software offerings through storeldar.com webpage for EiMOC purchases. Going along with our mission of  finding a better way, Ei has introduced electronic P&ID markups with LDAR tag numbers.  This software has been heralded by Sage LDAR Auditor, David Ranum, as “the best LDAR P&ID markups he has observed.”

EiMOC™ empowers your MOC and inventory technicians to do their work more efficiently, accurately, and cost-effectively.  Using a tablet with a Class 1 / Div 2 case, EiMOC™ integrates an entire backup of your LDAR database with electronic P&IDs and MOC packages in Adobe PDF format. No more stacks of P&IDs; no more paper Master Equipment Lists (MELs); and no more radios or multiple trips into the field to route “reference tags” – EiMOC™ gives field personnel access to the information they need to field-verify P&IDs, update your LDAR database, and inspect components.

EiMOC™ is designed for Adobe PDF copies of P&IDs packaged as a plugin to LeakDAS® and Guideware™ currently, with planned integration into Chateau™.  The software is compatible with the phx21™, as well as TVAs equipped withc2™, WDA-1000, or WDA-2000 devices for collecting monitoring data wirelessly.

To learn more on the better way for LDAR MOC and tag revalidation, including the features and benefits of EiMOC™:

• Visit YouTube EiMOC Overview Video
• Email the Ei team at inquire@env-int.com
• Request demo by filling out the EiMOC Demo Request Form
• Visit StoreLDAR.com

The LTI Design Team has been hard at work conceptualizing and discussing Chateau—a very exciting product that will revolutionize the LDAR industry. Today, we share some of the questions that they’ve pondered using their vast experience and knowledge about how things work and how they SHOULD work:

Click the image or this link for a larger version

What do you think? Do you agree or disagree with their answers? Let us know in the comments below. Be a part of history in the making!

Here’s something that should come as no surprise: our very own Charles Christiansen and Martin Moses received their Archer repair certifications! This means that if there are any issues with your Archer, Mesa or Archer 2, we’ll have two more guys to get you back out in the field.

Now, while the certifications are wonderful, the journey to get there was even more fun. Charles and Martin attended lectures and hands-on training for 8 days in Logan, Utah. “Training was a great experience. We got to fix lots of Archers, Mesas and Archer 2s,” says Martin. “Juniper Systems (the company making the Archer devices) made us feel like family. They were very welcoming and extremely helpful.”

Here’s Charles take on his grand adventure:

“My trip to Logan was awesome!

This was my first business trip ever and it’s a great opportunity for me to learn a lot about the Juniper handhelds that are used with our phx21s. The Juniper Systems folks welcomed us with the utmost professionalism and that made the training process that much more enjoyable.

The trip also allowed me to experience a lot of things I’ve never experienced before:
• I flew for the first time.
• I left my home state of Texas (Sulphur, Louisiana doesn’t count. It’s 20 minutes from the border!).
• I saw mountains.
• I finally got to see blue water in person for the first time in Bear Lake, Utah.

The only bad experience I had on my trip was trying Mexican food. As biased as it may sound, I don’t think anyone does food like we do in Texas!

I’m grateful that I was chosen to go on the trip and I look forward to contributing as much as I can to LDARtools in the future!”

All of this training and tourism highlights LDARtools’ culture of fun and our pursuit of the greatest customer experience. We’ll endeavor to give you the best service while having fun in the process.

A map of all Certified Archer Repair Sites.

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If you still haven’t gotten around to upgrading your PDAs to Archer 2s, you can check out the LDARtools Webstore to get your orders in. “The Archer 2 was created with the understanding that there was a need for the ruggedized handheld for environments like ours,” says Martin. “It’s well-built and incorporates a lot of things the industry needed: a full keypad, for instance.”