Juniper Handheld Repair Update

LDARtools is proud to have been the only off-site factory authorized repair center for HAZLOC (Class 1 Div. 2) repairs on Juniper Systems’ Mesas and Archer 2s and previously Archer Field PCs.  This designation was the result of an exhaustive process of training, auditing, inventory management and certification.  

The cost and time to maintain LDARtools as an off-site repair center is no longer justified. LDARtools will be phasing out of our role in this process. We will do all that we can to make the transition as convenient as possible for our customers.

We are proud of the 9 years of successful repairs on Juniper products and regret this inevitable development. We will still provide Juniper handhelds and accessories to our customers. 

From now until Nov 1, 2019, we will continue to process repairs on Archer 2s and Mesas at our office in Dickinson, Texas. We will forward the handhelds to Juniper Systems, arrange for the repairs and we will handle all the invoicing. As needed, we will work with our customers to set up an account directly with Juniper Systems to facilitate the repairs. As of Nov 1st, all HAZLOC repairs on Juniper products will have to be handled directly with Juniper Systems at their repair facility in Logan, Utah.

If you would like to begin the process of setting up a vendor arrangement with Juniper Systems immediately, you can contact Janice Field at janice@junipersys.com or 435-753-1881. Of course, if you have questions that we can help you with, please contact us at support@LDARtools.com.

/0 Comments/by

Kevin wows Valve World in China!

Last week, Kevin Moses, our Director of Operations, attended Valve World Asia 2019 at the Shanghai World Expo Exhibition and Convention Center in Shanghai, China.

Our relationship with phx42 distributor D&C Instrument (BEIJING) Technology Co., Ltd. along with their relationship with RFS Compliance Solutions has positioned phx42 as the standard for VOC leak detection equipment in the China LDAR market.

Special thanks to all that helped make this show a great success. After the show, Kevin traveled the D&Cs headquarters in Beijing to meet with their very capable LDARtools equipment service and repair technicians.

In one short day, they covered updated procedures, repair methods, and trained on some new tools to further enhance their repair abilities. 

/0 Comments/by

Chateau Update: More Improvements

Dear Chateau User,

We are updating our Chateau Cloud this weekend on Friday, August 30, after 8 pm Central Time.

If at all possible, please upload all data in your handheld before COB on Friday.

At the same time we will be uploading a new Freedom version to the Play Store.

Updating Freedom

  1. Launch the Google Play Store.
  2. Tap the three lines menu button at the top left.
  3. Tap “My apps & games.”
  4. Scroll till you find the Freedom App.
  5. Tap the “Update” button next to it if available (if it is not available then it means your app automatically updated and you are all set.)

Cool New Stuff

Improvements, modifications, simplifications in the following areas:

  1. KKK SemiAnnual Report
  2. Leak Rate Report
  3. Precision Calibration report
  4. PreCal Sticker (report)
  5. Fixtag
  6. Changed “Target” to “Actual” on Freedom calibration screen
  7. Changed “Suspect Tag” to “Suspect NonVOC” to be more descriptive
  8. Added ComponentType and M21 Frequency on the Inspection grid
  9. Added Process Unit column to majority of grids
  10. Safety Moments
  11. Add a refresh button to the Owners porch tab to refresh the tiles
  12. Scout Maps
  13. Freedom Failed processing sends notification to LDARtools Support
  14. All reports can be run by Process Unit
  15. Add Change Date on TU and Date Available columns on the TUx Log grid
  16. Added Certification name on the Expiring tech Certifications porch
  17. On all PPM porches, move the Inspection Time column to right after SubSubtype column
  18. Clicking “Import Leaks” button should refresh the Leaks Grid at the end of process
  19. Change End Date to be <= on Daily Calibration, Analyzer Drift, and VVA Drift reports
  20. Change End Date filter on Daily Calibration grid to be <= not <
  21. Correct Backdating Inspection and/or Attempt times
  22. Sped up loading calibration records
  23. Add Profile Effective date to MOC Porch
  24. Enhanced Component grid column options
  25. Sped up saving multi edits on components
  26. Add MOC grid to MOC tab on Tag View
  27. Correct the Expiring Tech Certification Porch date displayed
  28. Techs can now add new landmarks in Freedom
  29. Add Component Type parameter to SemiAnnual report
  30. Change the Unit parameter on SemiAnnual report to be Multi-Select
  31. Resolved Error when adding new component when using Copy to Add

Complete release notes are found in the following link: https://ldartools.sharefile.com/d-s4904b6035544dc68

/0 Comments/by

Chateau Update: Thank you for all your input and suggestions!

Last weekend we updated our Chateau Cloud and posted a new version of Freedom to the Google Play Store.

The update involved Improvements, modifications, simplifications have been made in the following areas:


1. Close LeakWhy Picklist in Builder
2. Certification picklist in Builder
3. Owners Porches
4. DOR Wizard
5. Home Screen
6. Parameter options (including Process Units) on all reports
7. Additional Reports
8. Optimized Report generation speed
9. Added Calibration Reports
10. Buddy Mode Functionality
11. Manufacturer handling
12. Adding documents to Component Record
13. AVO Wizard
14. Ability to Save/Export pictures from OGI Picture Audits
15. Component Inspection Grid
16. Detector and Stream process
17. Optimize import from other software
18. Bar code handling
19. Optimize query time
20. TUiS and TUP handling
21. Added :”Isolated” Property and Porches and other new properties
22. Tour building and handling
23. Search function in Freedom
24. “Load” button on all data grids with a date range
25. Add Loc Description to right side of leak Grid
26. Added more properties to Component Grid
27. Speed up loading Inspection Request grid
28. Option created to make Process Unit a required field.
29. Add “Select All” option for each lookup property on the new Query
30. Set Tours to display in Tag Number order or Route Sequence Order
31. Ability to add a comment to Calibration Records

Complete release notes are found in the following link: https://ldartools.sharefile.com/d-s4904b6035544dc68

If you would like to see more information on other improvements and enhancements made, just let us know.

Thanks, again, to all our friends who have made this progress possible!

/0 Comments/by

Over 1,000 Brownie Celebration participants and counting!

Over 1,000 participants are set to join us in celebrating our 10th Brownie Day. Have you submitted your RSVP?

Don’t delay! We hope you’ll participate and join in the celebration!

RSVP Deadline: Monday, August 12th.

Brownie Celebration RSVP – Click Here

/0 Comments/by

Join the Celebration!

Ice cream or Brownies?

All you need to do is – send us an RSVP email or fill out the Google form using the link below by Monday, August 12, 2019:

Brownie Celebration RSVP – Click Here

Send to brownie@ldartools.com
Subject Line Brownie Celebration RSVP
In the body of the
email
provide 		Site ID or Company Name
First and Last Name 
Your Email address
 
Complete shipping address (cannot be a PO Box)
Street Address Line 1
Street Address Line 2
City, State ZIP

How many phx21 & phx42 friends will be at your celebration. (max is 48, this time, sorry!):

Your choice of ONE:·         
____ Sea Salt Caramel Brownie Ice Cream – LDARtools Favorite at Staff Tasting Party!
____ Brownie Batter Ice Cream·         
____ Brownies 

Ice cream package will include bowls, spoons and scoop. But, no sprinkles (this time!)  

Note: If ordering ice cream, you must be certain you can receive it the day it arrives at your site. 

We will also need a contact person (Name, email address, or phone number).  
We will provide in advance, the expected delivery date.

We will do the rest.

Let the Celebration continue!

/0 Comments/by

Help us celebrate our 10th Brownie Celebration!

NO phx21 or phx42’s were in our Repair lab on July 24, 2019.

THIS IS A BIG DEAL
This is our third celebration since introducing phx42.

We are so excited, that we plan on making this celebration extra special…
We are planning to offer ice cream this time as well.

(Look for complete details and our RSVP form on Monday) 

Thank you to all the phx21 & phx42 Level 1 Techs and users. 
Continued teamwork and diligence, makes this all possible.
/0 Comments/by

phx42 (Almost!) Perfect on Drift Assessments

Since June 26, the Spanbox5s that are capable and configured to report to our servers, have reported the results of 288 Drift Assessments. 

Of these 288 Drifts, 287 passed. That is a 99.65% success rate.

Of course, we are shooting for 100%, so we are determined to learn from the single failure.

It happened on July 2 and the issue was not reported as a problem to our Tech Support group. When I called the Site Supervisor (to see what we could learn), he was quick to tell me “don’t get me to say anything bad about our phx42s. We love those things.”

I left it at that, and asked our support group to track this a little more closely (and more quickly) the next time.

For today, we are celebrating a 99.65% success rate!

This achievement is a result of the superior design of the phx42 AND the extraordinary onsite maintenance of the Level 1 Techs and probe management and handling of all the phx42s users.  

Congratulations to all of our users who continue to make the phx42 system the standard of the LDAR industry!

/0 Comments/by

LDARtools Technical Updates: phx42 probe care

43% of the units we have repaired in the past 2 months have come in with a damaged probe. Here are a few tips to help keep your probes in working order:

  • Pair the probes with specific phx42s and help Technicians learn how to care for the probes.
  • The best way to prevent drift failures is a weekly Probe Integrity Inspection and focused Technician training.

 

For a printable version of the Tech Tip click below:

/0 Comments/by

Updating LDARtools Service, Pricing Standards and Extended Warranty Benefits

In an effort to maintain our industry-leading repair and maintenance processes on the fleet of 1,200 phx21s, we are announcing the following updates to our policies. 

We will continue to keep our on-site, Level 1 Repair Certifications as the industry standard. Currently, more than 75% of all phx21 (and phx42) issues are resolved on-site WITHOUT having to send the unit in for repairs.

Effective July 1, 2019, our billing rates will be:

Update on the End-of-Life for phx21

On March 29, 2017, we announced the inevitable end-of-life for phx21. With the demise of the TVA1000, the reality of this becomes more real. For instance, the phx21’s certified pump has been in-service and unchanged for 11 years.  While we have endeavored to source parts to support repairs until April 1, 2022, it is impossible to anticipate what might happen.

If you would like more information about the Extended Warranty opportunity or if you  have any questions, please contact sales@ldartools.com.

/0 Comments/by