Celebrating Chateau’s Growth and Success!

We at LDARtools are thrilled to celebrate an incredible milestone for Chateau, LDARtools' powerful cloud-based monitoring software! With more than 6 million components, 1,535 users, 219 databases, and 255 Gift Cards given to our customers*,…
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Tech Tip: phx42 Charger Care

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Some sites report frustration with the reliability of the phx42 charger, while many other sites experience no frustration at all. We process hundreds of phx42s through our repair lab with virtually no failures of this part. The current…
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Memorial Day Closure

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In honor of Memorial Day, our Warehouse and Support will be closed Monday, May 25, 2025. We will resume normal business operations on Tuesday, May 26, 2025.
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LDARtools System Migration & Frequently Asked Questions

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Dear LDARtools Customer, As we transition to our new store and support portal, we want to address some common questions we’ve received during this move.   Why can’t I log in to the new portal yet and what will the new login…
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Closed for Good Friday

LDARtools will be closed Friday April 3, 2026 in recognition of Good Friday.   We will be conducting normal business operations Thursday April 2 and Monday April 6.
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Leak Reports Now Enhanced with Visuals

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Regulators are increasingly looking for "visual proof" of a leak's location to ensure the correct component was tagged and repaired. Our new "images added to Leak Reports" feature in Chateau enables field technicians to capture and attach…
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Customer Support Driven by Expertise, Innovation, and People

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In the high-stakes world of Leak Detection and Repair (LDAR), data gaps and system errors aren't just inconveniences, they are compliance risks. This is why the Customer Support team at LDARtools has built a reputation which goes far beyond…
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Enhanced Support with Portal and Knowledge Base Overhaul

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To serve you better, we are thrilled to announce we have officially upgraded our support process and Knowledge Base, unifying both under one platform to provide an enhanced support system. Previously, our ticketing system and Knowledge…
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LDARtools Holiday Closure Schedule

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Our home office and warehouse in Dickinson will be closed and Support will be unavailable on the following days for the Christmas and New Year’s holidays: Wednesday, December 24, 2025 Thursday, December 25, 2025 Thursday,…
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